Privacy Policy

Your privacy is important to us. This policy explains how Preroaki Gaming Studios collects, uses, and protects your personal information.

Last Updated: December 2024

Preroaki Gaming Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, contact us for support, or participate in surveys and promotions.

Personal Information

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (billing address, credit card details)
  • Profile information (avatar, gaming preferences, achievements)
  • Communication preferences and marketing consents

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (general geographic location based on IP address)
  • Game performance data and statistics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • • Account creation and management
  • • Game processing and gameplay
  • • Order fulfillment and delivery
  • • Customer support services

Communication

  • • Transaction confirmations
  • • Service updates and notices
  • • Marketing communications
  • • Community updates

Improvement

  • • Product and service development
  • • User experience enhancement
  • • Analytics and performance monitoring
  • • Security and fraud prevention

Legal Compliance

  • • Regulatory requirements
  • • Terms of service enforcement
  • • Legal obligations
  • • Dispute resolution

Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • • SSL/TLS encryption for data transmission
  • • Secure servers with regular security updates
  • • Access controls and authentication protocols
  • • Regular security audits and monitoring
  • • Employee training on data protection

We store your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share your information in the following circumstances:

Service Providers

With trusted third-party service providers who assist us in operating our website, conducting business, or serving users (payment processors, cloud storage providers, analytics services).

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers

In connection with any merger, acquisition, sale of assets, or other business transaction where personal information is transferred as part of the business assets.

Consent

With your explicit consent for specific purposes not covered above.

Your Rights and Choices

You have certain rights regarding your personal information. The availability of these rights may vary depending on your location.

Access and Portability

Request access to your personal information and receive a copy in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to certain limitations.

Opt-Out

Opt out of marketing communications and certain data processing activities.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about our use of cookies, please refer to our Cookie Policy.

Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during international transfers.

We comply with applicable data protection laws and implement appropriate safeguards for international transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for countries with equivalent protection
  • Certification schemes and codes of conduct
  • Binding corporate rules for intra-group transfers

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users in the European Union, we do not knowingly process personal data of children under 16 without parental consent. Parents and guardians are encouraged to monitor their children's internet usage and to help enforce our Privacy Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform
  • Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Preroaki Gaming Studios

Address

Ratchaprarop Road 576
Bangkok, Thailand

Business Hours

Monday - Friday
9:00 AM - 6:00 PM (Thailand Time)